FAQs

Maid Service FAQ

How many people will be coming to clean our home?

Our crews consist of two and or three cleaning technicians.

How often should I have my home cleaned?

That is a personal preference. If you choose to book recurring, your options are weekly, bi-weekly, tri-weekly or every four weeks. You can also book on a occasional basis. You can choose our “Complete Cleaning Package” or you may customize your cleanings to meet your particular needs or budget.

Do I have to be home when you clean our home?

No. This is your preference to be home or not. The majority of our clients provide us with a key to their residence and it is kept in a secure lockup area in our office, number coded with no name or address referencing.

Do you use my vacuum and cleaning solutions?

Dust Queen provides state of the art equipment and all our solutions are environmentally safe and biodegradable. If you prefer for us to use your equipment and solutions, we will.

How do you get into our home if we are not able to be there?

When you book with Dust Queen, entry into your home is discussed. You can provide us with a key, or make other arrangements.

Do you use harsh chemicals for your cleaning solutions?

No. Our solutions are environmentally safe and biodegradable.

What about my pets? We have a dog and a cat.

All of us at Dust Queen love animals. Upon booking we like to put your pets names on your file so the crews can address them by name. Any special instructions, regarding your pets is also included in your file.

What days do you clean homes?

Monday through Friday, although special arrangements can be made for weekend cleanings.

What times of the day do you clean?

Our office hours are 8:00 AM to 4:30 PM. Our cleaning hours are 8:00 AM to 5:00 PM.

Do you use cloths or sponges when cleaning?

We use micro-fibre cloths to do all cleaning so there will be no chance of anything being scratched. We do not use sponges as they retain bacteria.

Are your staff insured?

All our cleaning technicians are insured, bonded and covered by Worker’s Compensation. Dust Queen has a A+ rating with the Better Business Bureau.

Are your staff trained?

All our new cleaning technicians go through an extensive 10 day training program and all cleaning technicians go through upgrade training throughout the year.

Do you sell gift certificates?

Yes. They are sold by hourly increments with a 3 hour minimum.

Are you members of the Better Business Bureau (BBB)?

Yes. Dust Queen is proud to be a member in good standing with the Better Business Bureau since 1992.

Do I have to sign a contract?

No. We require a minimum of 48 hours for any cancellations.

When I call your office will I get an answering service or voice mail?

During our regular office hours 8:00 AM to 4:30 PM our telephones are answered by one of our knowledgeable customer support staff. Voice mail is activated after business hours where you can leave a message and your call will be returned promptly the following business day.